When you create an account or play on YonoGames, certain information reaches us. How that information is used, who it's shared with, and how it's kept secure — it's all clearly explained on this page.
Six Core Pillars of YonoGames' Data Protection Framework
All data you send and receive is encrypted using SSL 256-bit protocol, so it cannot be intercepted or read in transit.
Our data centers operate in accordance with international security standards and undergo regular security audits.
Only authorized personnel may access your data, and only when there is a specific need to do so. All access is logged.
You may request the deletion of your personal data at any time — we will honor that request unless we are required by law to retain it.
If you no longer wish to receive marketing messages or notifications, you can turn them off at any time in your settings — no hassle involved.
What data we collect, why we collect it, and how long we keep it — it's all clearly laid out on this page.
This Privacy Policy applies to all YonoGames services and platforms. By using our services, you agree to this policy. If you have any questions, please contact us at [email protected].
YonoGames only collects information that is genuinely necessary to provide our services. Full details are outlined in the table below:
| Data Type | What Data | When It Is Collected |
|---|---|---|
| Introductory | Full name, mobile number, date of birth, national ID | During Registration & KYC Verification |
| Financial | Payment method type, transaction history | During Deposits & Withdrawals |
| Technical | IP address, device type, browser, session data | Automatically on every login |
| Behavioral | Gaming history, favorite games, session duration | During Gameplay |
| Contact | Support chat messages, complaints & feedback | Support Contact Hours |
We never store sensitive information such as full card numbers or banking passwords. All payment processing is handled exclusively through certified third-party payment gateways.
YonoGames uses your data solely for the purposes listed below — it will never be used for anything beyond these:
Any automated decision made using your behavioral data — such as account suspension or imposition of limits — is subject to human review before action is taken.
YonoGames never sells your data. However, it may be shared with third parties on a limited basis in the following specific circumstances:
In all such cases, we have data privacy agreements in place with third parties. They are not permitted to use your information for any purpose beyond what we have specified.
YonoGames uses cookies and similar technologies on its website. We use four types of cookies:
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.
We do not retain your data longer than necessary. Different types of data have different retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Obligations |
| Financial Transactions | 7 Years | In Compliance with AML Laws |
| KYC Documents | 5 years | Regulatory Requirements |
| Support Chat | 2 years | Service Improvement |
| Technical Logs | 90 Days | Security Monitoring |
| Marketing Data | Until consent is withdrawn | Consent-Based |
Once the retention period ends, data is securely deleted or anonymized so that individuals can no longer be identified.
As a YonoGames account holder, you have the following rights:
The right to know what information we hold about you.
The right to request corrections to any inaccurate information.
Request deletion of your data, subject to any legal obligations.
The right to request that we restrict how your data is used.
The right to download a copy of your own data.
The right to object to marketing or profiling.
To exercise any of your rights, email us at [email protected]. We will respond within 30 business days. Requests will be processed after identity verification.
YonoGames services are intended exclusively for individuals aged 18 and above. We do not knowingly collect or process data from minors.
If a minor has accidentally opened an account and we are notified, we will immediately close the account and permanently delete all collected data. Parents or guardians who wish to report a child's account should contact us right away at [email protected].
To Parents: Please use parental controls on your device to ensure your children cannot access our platform.
This Privacy Policy may be updated from time to time due to legal changes, the addition of new services, or technical improvements. For significant changes, we will:
Continued use of the service after a policy change notification will be considered acceptance of the updated terms. If you do not agree to the new policy, you may request account closure — any outstanding balance will be refunded.
For any questions, concerns, or requests regarding this Privacy Policy, please contact our dedicated Privacy Team:
We take every privacy-related request seriously. The security of your data matters to us more than any business interest.
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